{"agents":[{"name":"Annie","avatarUrl":null},{"name":"Frank","avatarUrl":"https://config.gorgias.io/production/3RBN0xMMBAx49GJP/profile/8QbV2P0aLjpn2oge/e8eb5686-16b1-43fa-b5b5-c11f181d6383.png"},{"name":"Jamie","avatarUrl":null}],"isActive":true,"hasAvailableAgents":true,"hasActiveAndAvailableAgents":true}